working virtually
There are a thousand and one ways a virtual assistant can help your business - we've listed some here and they may just suit your business too!


managing your day
staff recruitment
keeping your corporate ID sharp
providing quotes, invoices and getting paid
handling routine enquiries
managing your sales team
tracking the profit on your investment property
maintaining your database


managing your day
• Due to unexpected events, you are going to be away from the office for a few days and you don't have time to alert all your clients. We can: send an e-mail to your clients; set up an autoresponder for your e-mails (or attend to your e-mails while you are away); divert your phone to ours; answer the phone in your name and relay messages to you etc...

• You're traveling on business and you need to change your travel plans. You call us, we contact the airlines, hotels and hire car company to make the necessary arrangements and e-mail, text message, fax or phone your new itinerary to you, your colleagues, your spouse.

• You have appointments with clients and you need to confirm those bookings for the current week. You can forward your diary to us by e-mail or fax. We will contact your clients, confirm or reschedule your appointments and e-mail or fax your updated diary. If you use an online diary, we simply access your data and let you know when the task is complete.

• You're standing on a corner in an unfamiliar suburb and you need to get to your appointment - you know it's not far away, but you're not exactly sure of the location. You can call us and let us know where you are and where you need to get to. We'll let you know the quickest and/or easiest way to reach your destination.

• You're on the road and you need to send an urgent fax. You can call us, dictate the fax and we'll send it out immediately on your letterhead.

• You're going to be in an unfamiliar city on business and need a conference room and access to telephone and fax. You can call us and we will locate suitable facilities in the right area.

• You've got a big meeting tomorrow and need to distribute reports to all attending - today! However, today you're in meetings all day. You can e-mail the report to us, we'll format it, check for typing and grammatical errors, convert the file to a pdf and distribute the file to each person attending tomorrow's meeting.

staff recruitment
Recruiting staff can be amazingly time consuming - although only a few applicants may fit your criteria, responding to every applicant and reviewing their applications can be a drain on your time and energy. We can assist by:

• Helping you to develop a job description and application form
• Copywriting the advertisement
• Logging your job on Job Search and other suitable sites if appropriate
• Placing the position vacant ad in suitable print media publications
• Checking that the ad is run, is correct and is billed correctly
• Being the first point of contact for applicants and immediately screening those applicants who do not meet your criteria
• Tracking the status of applications
• Initial checking of references
• Providing you with a short list of CV's and applications for possible interview
• Notifying unsuccessful applicants
• Tracking which advertising methods were most successful in attracting the right calibre of applicant for future reference
• Arranging interview times for short-listed applicants
• Preparing a suitable orientation document for your new staff person
• Ensuring that all necessary information from the new staff person is collected - such as Tax File Number declarations, superannuation details etc.

keeping your corporate ID sharp!
Maintaining a professional profile doesn't have to be difficult. We can assist in a myriad of ways including:

• Developing a corporate 'look' for all your documents by ensuring that the same fonts and layout style are used on all communications by your business
• Organising artwork for your stationery ensuring that use of your logo and other branding elements are consistent throughout.
• Preparing artwork for brochures, product lists, catalogues or client information packs
• Translating print media promotional materials into electronic versions such as pdfs, web pages and powerpoint presentations.
• We can assist with the writing, compilation, layout and editing of a newsletter either in print media, electronic versions or both

providing quotes, invoicing and getting paid

quotes
You can call, fax or e-mail through the details of a quote, we'll prepare it on your letterhead and send it through to your client or potential client either by e-mail, post, or fax. If you quote frequently and/or have a large number of components to your quotes, we can help establish a database or other tools to streamline your quotation process.

invoicing
Being behind in invoicing can have serious impacts on your business – cash flow problems, losing track of where you are standing financially and strained relations with your customers can be just a few.

getting paid
OK...so no-one likes chasing outstanding debts....but statistics show that the longer a debt is outstanding, the less likely you are to collect. It's also much easier if you're not trying to maintain an ongoing relationship AND collect outstanding amounts at the same time. We can assist by:

• Providing reminder letters or statements at specified times

• Initiating polite calls to establish when your client will pay and following up if payment is not received as expected.

• Keeping you up to date with who has paid, who is experiencing difficulties in paying and who is playing games!

• When you are paid, we can also bank those funds and, if we also maintain your accounts, we can enter details into the ledgers.